To help turn ‘What Good Looks Like’ in patient safety into reality, Patient Safety Learning has developed a suite of supporting products and services that can be accessed either individually or combined as part of an integrated patient safety transformation framework.
1. At its simplest, ‘What Good Looks Like’ is available as two printed documents: a manual, plus supporting summary reference booklet.
The manual details every aspect of our safety Foundations, Aims and constituent Standards and explains what an organisation must do to deliver against the requirements of each. In particular, it covers the necessary, supportive outputs and evidence, as well as desired outcomes and behaviours that an organisation will wish to see as a result.
Each of the Standards is ranked against our three-level Accreditation Framework: Essential; Enhanced; Exemplary.
The summary booklet that accompanies the manual can be used as a quick reference guide, high-level practical evaluation aid, or training support / component.
2. Use of the manual and summary booklet can be enhanced by combining them with our unique assessment tools:
Organisational ‘Snapshot’: A simple and easily implemented diagnostic based on our patient safety Foundations and Aims and cross-referenced to our full Standards.
Using a mix of one-on-one interviews and workshops with a small number of selected individuals across an organisation or particular team, our 'Snapshot' can quickly identify:
- where their focus should be on patient safety improvement
- how to create a strategic plan
- how to set goals
- if a more detailed assessment against our Standards needs to be undertaken.
The key benefits of such an approach are that it enables an organisation to begin the assessment process in a cost, time and resource efficient way, establishing a high-level baseline from which to agree future steps of work as needs demand and circumstances permit.
Self-assessment toolkit & document repository: Our online toolkit enables organisations to comprehensively self-assess their current patient safety performance, identifying both strengths and weaknesses. The outputs can form the basis for an organisation-wide patient safety strategy, as well as the basis for improvement programmes and / or as part of a Safety Management System (SMS).
Pre-populated with our patient safety Foundations, Aims and Standards, the toolkit includes all necessary and supportive evidence-based outputs, plus desired outcomes and behaviours.
It has been designed to capture self-assessment scores, as well as record the basis of assessments, identify goals for improvement and enable relevant documentation to be uploaded. A specific feature is its ability to act as an actions-planning tool, supporting the development of improvement plans, as well as outcome and measurement frameworks.
3. Finally, our ‘What Good Looks Like’ offline and online tools can be supplemented by advice and guidance from our specialists in patient safety and human factors.
The nature and level of support is determined by an organisation’s needs, although can range from: knowledge and information sharing; data gathering and interpretation; consultancy and / or critical friend support and / or proprietary research; bespoke training, development and mentoring via one-on-ones, groups, or workshops.
We are particularly pleased to be able to partner with Aqua in providing an ever-expanding range of healthcare improvement services.
