Helen is an experienced leader in organisational effectiveness and transformational change. She has held leadership roles in healthcare in the UK and the World Health Organisation and the National Patient Safety Agency, Equality and Human Rights Commission, Parliamentary Health Services Ombudsman and the Charity Commission. She Chairs a Charity, Solace Women's Aid.
Helen’s leadership roles in patient safety include designing the first patient safety infrastructure and policy for the NHS in England, Director of the National Reporting and Learning System and executive lead of the global ‘Patients For Patient Safety’ programme.
Helen's passion for improved patient safety is informed by personal family insight into the impact of unsafe care and the ineffectiveness of organisational responses to learn from error.
Helen currently leads Patient Safety Learning, a charity and independent voice for improving patient safety.
Jonathan's patient safety career began at Datix, where he worked with organisations around the world to design and implement patient safety reporting and learning software. As part of his work, Jonathan was also influenced by patients and families affected by harm in healthcare and social care, as well as staff who had been unfairly treated for raising concerns. Jonathan stepped down as chief executive at the end of 2015 and started work in 2016 on what was to become Patient Safety Learning. Jonathan is now chair of the board of trustees of Patient Safety Learning.
Carl Macrae is a Professor of Organisational Behaviour and Psychology at Nottingham University Business School. His work focuses on aviation and healthcare and is particularly concerned with how safety improvements are initiated, interpreted and organised; how organisations respond to disruptions, manage risk and learn from error; and how organisational and regulatory systems can be designed to support local innovation and improvement.
Carl is a Senior Research Fellow in the Department of Experimental Psychology at the University of Oxford, a Research Associate at the London School of Economics Centre for Analysis of Risk and Regulation and a Chartered Psychologist. His work spans research, policy, regulation and practice in a range of safety-critical industries and he holds a PhD in risk and safety management.
Previously he has held posts including Health Foundation Improvement Science Fellow and Senior Research Fellow at Imperial College London, Special Advisor and Business Architect at the NHS National Patient Safety Agency, Senior Research Fellow at University of Leicester medical school, two ESRC research fellowships at the London School of Economics, and visiting positions at Stanford University, University of California San Francisco, Cranfield University Safety and Accident Investigation Centre and the Australian National University, Canberra. He has also worked as a regulatory and prudential affairs associate in the risk management group of an investment bank.
Stephen is a nurse by background and has over thirty years experience in posts at Board level including Chief Nurse, Chief Executive, Non- Executive Director and Chairman. Stephen was appointed by the Secretary of State as a Commissioner on the Commission for Health Improvement. He was asked to undertake the role of Chairman at Mid Staffordshire NHS Foundation Trust following the highly critical report from the Healthcare Commission. Stephen was previously Chairman of the Department of Health Human Factors Reference Group. He has been a Non Executive Director and Senior Independent Director for the predecessor body of the University Hospitals of Derby and Burton Foundation Trust since 2013, twice being reappointed with his current term expiring in January 2020.
International consultant in patient safety and clinical risk management, senior healthcare executive with extensive leadership experience, former US Department of Defense (DoD) physician executive with career culminating as Chief Medical Officer/Executive Medical Director for the DoD TRICARE health plan currently providing health care to over 9 million beneficiaries world-wide. Most recently served as Chief Medical Officer for Datix where he championed the company’s comprehensive patient safety thought leader efforts internationally through innumerable conference presentations, publications and commentaries.
Expertise: Patient Safety/Risk Management, Clinical Quality Program Development/Sustainment, Utilization Management, Medical Benefits Development; Skilled Educator, Team Leader, Strategic Planner, Critical Analyst, and Iconoclast
Chair of Professional Record Standards Body for Health and Social Care
Immediate Past Chair of the Royal College of General Practitioners from 2013-16.
She has previously held appointments with NHS Connecting for Health (now NHS Digital), the National Patient Safety Agency, NHS Direct and the University of Nottingham. Her work in patient safety includes establishing a formal clinical safety management system for NHS CfH; the development of safety standards for Health IT for the NHS in England; and the development of e-learning modules on patient safety for doctors in training. Maureen has a long history with RCGP and was Honorary Secretary (1999-2009) prior to being elected Chair of Council in November 2013. She was awarded CBE in the Queen's New Years Honours in 2004.
Clive has been appointed as PSL’s Chief Digital Officer. Clive will support us, working with Dr Carl Macrae and the PSL team, to develop and deliver PSL’s Learning Platform.
Clive Flashman is President of the Digital Health Council of the RSM, and a mentor for the NHS Clinical Entrepreneurship Programme. He has a strong background and interest in digital transformation in health and care. He was one of the leading innovators of Knowledge Management in the UK at the start of the dotcom boom, and published in a range of journals at the time. He then joined the National Patient Safety Agency where he designed a national Knowledge System for patient safety, facilitated a WHO committee, chaired a global HL7 Special Interest Group and sat on the NHS Information Standards Board and NHS National Knowledge Service. Clive has lectured and mentored at a number of universities and is currently a visiting lecturer in Digital Health at the University of Cumbria.
Claire is an experienced nurse of over 20 years. She has worked in numerous specialities in the NHS and in different places around the world, from being a repatriation nurse to volunteering in refugee camps and striking up collaborations with nurses in America. More recently, Claire has worked as a Critical Care Outreach Sister since 2011, where her desire for patient safety was ignited.
After winning the Kent Surrey and Sussex Patient Safety Prize in 2016 for her work in cardiac arrest and medical emergency teams, Claire went on to complete the Darzi fellowship in April 2019. It was around this time that Claire began working with Patient Safety Learning.
In September 2020, Claire began an exciting new role as Quality Improvement and Patient Safety Manager for Guys and St Thomas' NHS Foundation Trust. She spends most of her week in this role while working one day a week for Patient Safety Learning as Associate Director of Patient Safety.
Claire's role at Patient Safety Learning includes sourcing content for the hub, Patient Safety Learning’s online platform and community. She also collaborates with health and social care staff, encouraging potential contributors to share their knowledge and experience, helping them to create the content if necessary.
RGN, BSc (Hons), PGCert (Darzi)
Samantha is developing and curating content for Patient Safety Learning's new online learning platform and community, the hub. She is an experienced Editor, having worked on many print and online medical and scientific publications at Elsevier, the BMJ and the European Medical Group. She spent seven years working as a Website Communications Manager at the Department of Health, which included redesigning the NHS Purchasing and Supply Agency website, and more recently she was the Managing Editor at the Royal Society of Tropical Medicine & Hygiene.
Margot is a communications and marketing professional with years of experience, both print and digital, helping brands to better engage with their audiences. Prior to Patient Safety Learning, Margot worked in Communications for a not-for-profit, and before that as an Editor in B2B digital media and marketing. Coming on board at an exciting time of growth, Margot is helping set up Patient Safety Learning's communication and marketing function. She is pleased to join a small, passionate team, helping to make a difference to the safety of healthcare in the UK and further afield.
Mark is working to develop Patient Safety Learning's business development and management processes whilst also providing policy research and support.
Prior to Patient Safety Learning, he worked in business support roles at the Alzheimer's Society for several years and before that worked in a number of different roles for two Members of Parliament, including campaigns, policy research and casework.
Stephanie is an experienced health communications professional. She has a wealth of editorial and project management experience and a passion for clear and engaging content.
She has worked for regulators and unions, in press offices and corporate communication teams. Stephanie also has practical experience of working in paediatric therapies and social care teams.
Her role for Patient Safety Learning is as Content and Engagement Manager for the hub.