In August last year, the World Health Organization (WHO) published the first draft Global Patient Safety Action Plan 2021-2030. It outlined the scale of the patient safety challenge we face globally, with the WHO estimating that unsafe care is one of the 10 leading causes of death and disability worldwide. The Action Plan set out a goal of achieving the maximum possible reduction in avoidable harm as a result of unsafe care, accompanied by actions required from the WHO, governments, healthcare organisations and key stakeholders over 2021-2030 to help achieve this.
We responded to the WHO with our feedback. As part of its ongoing consultation, the WHO has now shared a third draft of the Global Patient Safety Action Plan. In this update, we reflect on areas where our feedback has been incorporated and where we feel that there is still room for improvement.
There have been several changes made during the consultation process, based on feedback from a range of different global stakeholders. We are pleased to see the following points incorporated into the latest version:
We feel that there are a number of areas where the Action Plan could be strengthened:
1) Human Factors/ergonomics; High Reliability Systems
Human factors/ergonomics is identified as a key element of the Action Plan’s second strategic objective to build high reliability systems. We reiterate our initial recommendation that experts in this area, both those working in healthcare and those from other industries who are able to contribute their experiences and expertise, should be included on the list of the Action Plan’s essential partners.
2) Sharing learning
At Patient Safety Learning, we believe that sharing learning is key to improving patient safety, identifying this as one of our six foundations of safe care in our evidence-based report A Blueprint for Action. In our initial consultation response, we said that we felt the Action Plan should place a stronger emphasis on shared learning, both by the WHO and between member states, highlighting the importance of disseminating good practice and patient safety knowledge.
We restate our suggestion that member states should be asked to share their annual reports on their patient safety performance and that the WHO should collate these and share their findings on an annual basis. We believe there is real value in seeing what progress member states are making and that this would help support active networking and collaboration.
We also consider it essential for all member states to have the means to share knowledge for improving patient safety, including the outcome of incident reporting systems and investigations into adverse events and good practice improvements. We believe that all members states should share such knowledge within their healthcare systems and globally. The WHO may wish to take an active role in this and/or collaborate with national agencies and not-for-profit organisations to promote sharing of knowledge.
Patient Safety Learning’s the hub, a free knowledge-sharing platform for patient safety, is accessed by 177 countries. We welcome collaboration with the WHO and member states to strengthen this global knowledge-sharing for safer care.
3) Healthcare Information (HIT) Systems
We also made the case in our feedback that the Action Plan should include guidance around the healthcare technology assessment and safety risk management when making decisions about the use of new IT systems.
We do not feel this issue has been sufficiently covered by the latest draft. We believe there needs to be additional guidance to ensure that organisations have specific safety guidelines and tools for the use of HIT, and publicly available examples of HIT safety cases. Included in these steps should be the assessment of patient safety risks when introducing any changes, whether technology, operational or process changes. Member states need to be supported in how to achieve these aims; without such knowledge and resources, the WHO will struggle to close the ‘knowing-doing’ gap on this essential issue.
4) Tackling the implementation gap
A major barrier to improving patient safety is what has been termed as the ‘implementation gap’ between learning and taking practical action. While we may know what improves patient safety, this information can often remain siloed in specific organisations or countries, resulting in patients continuing to experience harm from problems that have already been addressed elsewhere.
The Action Plan recognises this issue, describing it as the ‘'knowing-doing’ gap. However, we believe there needs to be clearer actions addressing this issue. We are helping to tackle the ‘knowing-doing’ gap with the hub, our platform to share learning for patient safety. We would be delighted to share our experience and collaborate with the WHO in sharing learning to improve patient safety.
We welcome the development of this Action Plan as a clear indication of the WHO’s focus on patient safety as a global priority. Strengthened as we suggest, it can play a significant contribution in providing a clear framework to enable governments, healthcare organisations and patients to improve patient safety.
 WHO, Global Patient Safety Action Plan 2021-2030: First Draft, August 2020. https://www.who.int/docs/default-source/patient-safety/1st-draft-global-patient-safety-action-plan-august-2020.pdf?sfvrsn=9b1552d2_4
 WHO, Patient Safety Fact File, September 2019. https://www.who.int/features/factfiles/patient_safety/patient-safety-fact-file.pdf?ua=1
 Patient Safety Learning, How do we take global action for patient safety?, 15 October 2020. https://www.patientsafetylearning.org/blog/how-do-we-take-global-action-for-patient-safety
 WHO, Global Patient Safety Action Plan 2021-2030: Third Draft, January 2021. https://www.who.int/docs/default-source/patient-safety/global-patient-safety-action-plan-2021-2030_third-draft_january-2021_web.pdf?sfvrsn=948f15d5_17
 Patient Safety Learning, The Patient-Safe Future: A Blueprint For Action, 2019. https://s3-eu-west-1.amazonaws.com/ddme-psl/content/A-Blueprint-for-Action-240619.pdf?mtime=20190701143409
 Health technology assessment (HTA) refers to the systematic evaluation of properties, effects, and/or impacts of health technology. It is a multidisciplinary process to evaluate the social, economic, organisational and ethical issues of a health intervention or health technology. The main purpose of conducting an assessment is to inform a policy decision making. WHO, Medical devices: Healthcare technology assessment, Last Accessed 13 October 2020. https://www.who.int/medical_devices/assessment/en/
 Suzette Woodward, Patient safety: closing the implementation gap, 30 August 2016. https://www.kingsfund.org.uk/blog/2016/08/patient-safety-closing-implementation-gap