Staying safe during the pandemic: Ask Oscar, the chatbot for patient safety

  • 27th May 2020

We’re living in an unprecedented time and facing new challenges. We’re asking questions we’ve never had to ask before – questions that differ according to our unique circumstances, concerns and needs.

With an increasingly complex health and social care system, Patient Safety Learning wants to continue working towards a future that is safe for both patients and staff.

It’s for this reason that we’ve launched Oscar, the chatbot for patient safety. Available on our shared learning platform, the hub, Oscar answers the public’s question about their safety – or that of their family members and friends – during the coronavirus pandemic.

Oscar is not a diagnostic tool. We at Patient Safety Learning are not medical experts ourselves, but we want to connect patients to the best guidance currently in the public domain. This is what Oscar seeks to do, in pointing visitors to helpful and trustworthy answers, relevant to their specific situations.

Whether you’re a well adult seeking general information about how to stay safe from coronavirus, a concerned woman about to give birth and wanting to know your options, or a carer looking for advice, Oscar is here to help you find the answers you need. In time, as we see how the public uses Oscar – and especially as we hear your feedback – we plan to build on the range of information Oscar currently offers. For example, Oscar currently provides Covid-19 guidance that is specific to England, but this may change and expand in the future.

Like everything else on the hub, Oscar is free to use. Simply visit the hub now to see how Oscar can help you find the answers you need. And if you’ve got questions that you can’t find the answers to, let us know. We want to continue developing Oscar to give answers and advice to help keep us all safe.

Please do send us any feedback, including information you’d like Oscar to provide, by emailing [email protected]

Oscar for website image


A platform for anyone with an interest in patient safety to share and learn from one another. Learn more.

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